Cancellation & Waiting Time Policy

A Cancellation Fee compensates drivers for the time and effort they spend getting to the rider's location.

A Waiting Time Fee allows our drivers to be compensated by riders for the time spent waiting at a pick up location.

On-Demand Trip

All cancellations made within 5 minutes of matching are not chargeable.

Driver will receive a Cancellation Fee, if:

1. Rider cancels after 5 minutes of matching.

Rider will receive a Cancellation Fee, if:

1. Driver cancels after 1 minute of accepting the ride.

Platform may charge a Waiting Time Fee at the end of the trip if:

1. The driver pressed "Arrived", waits for > 5 minutes for rider to arrive at pick up point and cancels the trip (Rider NO SHOW and no trip completion), OR
2. The driver pressed "Arrived", waits for > 5 minutes for rider to board, and continues the trip (Rider boards and driver completes trip).

Scheduled Trip

All cancellations made within 5 minutes of matching are not chargeable.

Driver will receive a Cancellation Fee, if:

1. Rider cancels after 5 minutes of matching.

Rider will receive a Cancellation Fee, if:

1. Driver cancels after 1 minute of accepting the ride.

Platform may charge a Waiting Time Fee at the end of the trip if:

1. The driver pressed "Arrived", waits for > 5 minutes for rider to arrive at the pick up point and cancels the trip (Rider NO SHOW and no trip completion), OR
2. The driver pressed "Arrived", waits for > 5 minutes for rider to board, and continues the trip (Rider boards and driver completes trip).