If an intended recipient is not contactable, please wait at the drop off point for at least 10 minutes and contact the recipient via our in-app chat and calls.
Zippy encourages drivers to call recipients at least twice during the 10 minutes wait time before contacting the user/sender to notify them of the absence of recipients.
If the recipient is still not contactable, drivers may leave the items at the drop off point.
In an event where senders request for a return trip, Zippy recommends that senders pay additional fees to compensate for the return cost, which should be 75% of the delivery fees.
When rating senders, drivers can add a photo and notes as a proof of delivery. Zippy recommends that drivers take and upload a photo as proof of delivery to prevent any form of dispute.
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