There is No One to Accept the Item at the Drop off Location
If an intended recipient is not contactable, please wait at the drop off point for at least 10 minutes and try to contact the recipient via in-app chat and calls.
Zippy encourages drivers to call recipients at least twice before contacting a user/sender to notify them of the absence of recipients.
If recipients are still not reachable, drivers are allowed to leave items at the drop off point to complete the delivery unless users/senders and drivers agree on returning items to senders at users'/senders' cost. If users/senders want to request a return trip, Zippy recommends that users/senders pay additional fees to compensate for the return cost, which should be 75% of the delivery fees.
When rating users/senders, drivers can add a photo and notes as proof of delivery. Zippy recommends that drivers should take and upload a photo as proof of delivery to prevent any form of dispute.
I Cannot Locate the Sender's Location to Pick up the Items
If the sender is not contactable, please wait at the pick up point for at least 10 minutes and try to contact the sender via in-app chat and calls.
Zippy encourages drivers to call the sender to confirm the pick up time and location prior to trip acceptance.
If you require more assistance, please share with us below.
My Recipient Remains Uncontactable
You will be encouraged to call the receiver at least twice and wait for at least 10 minutes at the drop off point to complete the delivery order. However, if the receiver is still uncontactable, drivers will be allowed to leave your items at the drop off point at the sender's risk for any damages or loss.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article