Zippy maintains a zero-tolerance policy towards violations of the Code of Conduct that we hold our independent drivers accountable to as part of our Zippy community. This guideline provides details of infringements of the Code of Conduct that may result in the suspension or termination of user access to the Zippy platform.
Maintain Proper Documentation to Drive
You must hold a valid driving license at all times and other permits as may be required by the relevant authorities. You and your vehicle must also be covered with valid insurance as stipulated by local regulations. Be truthful about your criminal record. It is your responsibility to update and resubmit your documents when they expire if they are revoked or as and when requested by Zippy.
Cleanliness and Condition of the Vehicle
The driver should maintain the cleanliness of their vehicle, so that they can provide their riders with a comfortable ride. Drivers are strictly prohibited from smoking in their vehicles. The driver should check accessories (e.g. air-con, safety belt, door locks) regularly to ensure that they are in proper repair or good order, and send them for repairs as soon as possible.
Minimum Standards on Proper Attire
The driver should dress professionally and in a manner that is safe and comfortable for driving. As a general rule of thumb, the driver should have on a collared shirt or collared t-shirt, long pants and covered shoes.
Assault, Harassment or Abuse of Any Kind will Not be Tolerated
Attempted or actual physical assault, verbal or physical sexual harassment, rape, murder, kidnapping, threats and intimidation, and sexual advancement between drivers and users, whether consensual or otherwise. Do not ask overly personal questions or comment on anyone's appearance. You are strictly prohibited from contacting your rider after the trip for personal reasons. In a dispute, do not take matters into your own hands.
Do Not Commit Crimes
You may be penalized under the prevailing law if you commit any criminal acts such as theft, robbery, possession of illicit materials or weapons, acts of vandalism or damage to property. We will work closely with law enforcement agencies to investigate and prosecute offenders.
Follow Road Safety Laws
Do not commit traffic violations or drive recklessly that may endanger the lives of our users, and other road users and pedestrians. This includes complying with regulatory or traffic laws, and speed limits, obeying road signals and traffic lights, using the use of hands-free kits while operating vehicles, and ensuring your riders (if any) wear a seatbelt. You should always wear a seatbelt. Avoid operating your vehicle for long hours and take sufficient breaks.
Alcohol, Drugs and Weapons are Not Tolerated
Do not consume drugs or alcohol while you are on the Zippy platform. Illegal substances, open containers of alcohol and weapons are not permitted in your vehicle. If a user or member of the public believes you may be under the influence of drugs or alcohol, they have the right to end the booking immediately and alert Zippy or the authorities. Do not accept or deliver illegal items and/or dangerous goods, including any special requests from users for goods and/or services that are not part of Zippy's services. If you have reason to suspect the nature of the contents of your parcel, please notify Zippy and the authorities.
Practice Good Hygiene
Maintain good personal hygiene at all times. Please do your part to ensure a safe environment for your riders, your family, and yourself.
Visual Display Unit
Do not have iPads on your dashboards (where such visual display can be a distraction) is not allowed under Road Traffic Rules. In this rule - "visual display unit" means any appliance or electronic system that displays information in the form of images or words on a screen.
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