We are sorry that your item was lost.
As we have specified in our Terms & Conditions, if a receiver is absent or uncontactable when the driver arrives at the drop off point, drivers will be encouraged to call the receiver at least twice and wait for at least 10 minutes there to complete the delivery order.
However, if the receiver is still uncontactable, drivers will be allowed to leave your items at the drop off point at the sender's risk for any damages or loss.
In such a case, we are not able to compensate for the loss of your items.
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